Wireless Internet.

Active users can continue to use the Internet during the cruise by connecting from their laptop or PDA. Simply connect to the ship's network via the wireless connection available in all common areas. On all ships, wireless is also available in all cabins and suites. Choose the fare that suits you and the amount will be debited directly from your onboard account. You can also rent a laptop at the information desk (only on board MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia). For MSC Yacht Club guests, this service is free of charge, in order to use it, you must contact the Concierge Desk (availability of a sufficient number of laptops is not guaranteed).

The cruise company warns that satellite Internet is not very fast. A quality connection during the entire cruise cannot be guaranteed, as it depends on the current weather conditions and the location of the liner. Internet access in the middle of the ocean is a real triumph of technology, satellite communications. However, the speed may not be as fast as what you are used to at home. This is because the transmitted data needs to cover a distance of 22,000 miles to the satellite and return back.
In turn, the cruise company continues to invest in modern technologies in order to provide guests with the maximum speed of communication.

Arrival at the starting point of the cruise.

Active users can continue to use the Internet during the cruise by connecting from their laptop or PDA. Simply connect to the ship's network via the wireless connection available in all common areas. On all ships, wireless is also available in all cabins and suites. Choose the fare that suits you and the amount will be debited directly from your onboard account. You can also rent a laptop at the information desk (only on board MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia). For MSC Yacht Club guests, this service is free of charge, in order to use it, you must contact the Concierge Desk (availability of a sufficient number of laptops is not guaranteed).

The cruise company warns that satellite Internet is not very fast. A quality connection during the entire cruise cannot be guaranteed, as it depends on the current weather conditions and the location of the liner. Internet access in the middle of the ocean is a real triumph of technology, satellite communications. However, the speed may not be as fast as what you are used to at home. This is because the transmitted data needs to cover a distance of 22,000 miles to the satellite and return back.
In turn, the cruise company continues to invest in modern technologies in order to provide guests with the maximum speed of communication.

What is included in the cruise price.

Accommodation in a cabin of the selected category* for the entire duration of the cruise, meals on board from dinner on the first day of the cruise to breakfast on the last day (daily: breakfast, lunch, dinner, midday and midnight buffets), water, tea and coffee from vending machines around the clock in the buffet area, entertainment on board, access to public areas of the liner (including swimming pools, jacuzzis by the pools, self-use of exercise equipment in the fitness room, sports grounds), services of tutors for children in mini-clubs, luggage transportation at the ports of the beginning and end of the cruise, use of watercraft for embarkation and disembarkation in ports where the liner does not moor at the pier.

For passengers staying in AUREA and MSC Yacht Club cabins, there is an expanded range of included services, including specialized beverage packages.

* Please note that the cruise company does not guarantee that passengers will keep the number of the booked cabin and always reserves the right to provide another cabin of the same category or category higher (including the case when a cruise ticket with a cabin number has already been issued). At the same time, the cruise company makes every effort to avoid changing the room.

What is not included in the cruise price.

Port taxes (listed in the price table, must be paid when booking a cruise), airfare, transfers, hotels before and after the cruise, consular fees, insurance, as well as drinks in the main restaurants of the liner (only water, tea and coffee from vending machines in the buffet area are included ), drinks in bars, shore excursions, casinos, video games, telephone, internet, golf simulator, service charge on board, use of minibar in the cabin, shopping in stores, services of photographers and instructors in the fitness room (setting up equipment, individual programs , aerobics, yoga), laundry, ironing, post office, first-aid post, hairdresser, exclusive solarium, beauty salon (sauna, Turkish bath, massage, spa treatments, etc.).

Landing on the liner.

Boarding starts at the check-in time indicated on your cruise ticket, usually 3 hours before departure. Registration ends one and a half hours before the departure of the vessel, except for American ports. In American ports, registration closes two hours before the ship's departure.

At the port from which your cruise departs, you can easily find your way around by signs with MSC Cruises logos.

Before arriving at the port, guests must ensure that the personal data entered on the cruise ticket is correct. This is very important to ensure an even faster and smoother landing.

Security personnel have the right to check the passenger and baggage, seize any items that, in the opinion of the company, may pose a danger to passengers, crew or the liner, such as any weapon, knife, jackknife, Swiss knife / scissors, iron, heating appliances , nails, awl, flammable liquid or gas, tear gas, poisonous substances, etc. All of these items will be seized by security and will not be returned. Attempting to carry a firearm on board will result in the immediate write-off of the passenger from the ship. Passengers are also not allowed to carry on board drinks and unpacked food in checked baggage or carry-on baggage. Ship personnel have the right to withdraw them.

To board the ship, you must:

• Upon arrival at the port, attach printed electronic baggage tags with your data to your luggage (you can ask porters to help with this). In case of loss of the tag, you will be given a new one, which you must fill out in Latin letters with your name, surname, name of the liner, cabin number, date and port of departure;
  At the entrance, check in luggage with tags attached to porters who will deliver it to your cabin door (usually within an hour after departure);
  After checking the documents, passengers are issued a Cruise Card - a magnetic card, which is later used as a key to your cabin, a pass to the liner and a card for paying for additional services on board. To receive a Cruise Card, you must register your own credit or debit card (Visa, Mastercard, Diners, JCB or American Express) or make a cash deposit on the first days of the cruise (recommended amount of 250 euros per cabin).
  
  

Attention! The cruise of tourists who did not show up for boarding is considered canceled with a deduction of actually incurred costs in the amount of 100%. If, for some reason, you are late, be sure to inform the escort, operator or agency so that they warn MSC Cruises that you will catch up with the liner at the next port. Otherwise, the company reserves the right to sell an unoccupied cabin.

MSC Yacht Club Guest Registration.

All MSC Yacht Club guests are offered a private check-in desk at most ports, a team of butlers will assist with luggage at the terminal and guide you to a dedicated line for priority check-in. Upon request, the butler will unpack guests' suitcases already in the cabin.

Travel documents.

Passport:

To travel on any of the itineraries offered by MSC Cruises, you will need a national passport valid for at least 4 months from the date of return from the trip (some countries require a longer period), children also need a separate passport. For children under 18 traveling without parents, in addition to a passport, a power of attorney issued for an accompanying adult passenger is required. After boarding, you may be asked to hand over your passport to the MSC Cruises immigration officer for all or part of the cruise, depending on the regulations of the immigration authorities of the countries included in the cruise itinerary. Passport surrender procedure is extended to citizens of all countries outside the European Union, in order to save the passenger from the daily immigration formalities at each port. We recommend that you make a copy of the first page of your passport in advance, which, together with your Cruise Card, will serve as proof of your identity on shore.

Diplomatic and service passports

Please note that the cruise itself unequivocally defines the purpose of the passenger's trip as tourist, which requires the use of a general passport with a valid tourist visa. Therefore, border guards have the right to refuse to board a passenger on a service or diplomatic passport.

Visas:

A visa must be a tourist visa, as being on a cruise ship clearly determines the purpose of your trip. If a cruise ship calls at a port of a non-Schengen country, an entry visa for that country is required (except for countries that allow visa-free entry for citizens of the respective countries, visa-free transit or visa processing on the spot).

Baggage.

Your personal luggage is under your own responsibility, so we recommend that you insure it against loss or damage. We recommend that passengers carry any medications, documents, etc. in hand luggage.

Baggage restrictions must be observed - up to two checked suitcases per person, each not exceeding 90x75x43 cm and weighing 23 kg, and two pieces of hand luggage per person, the size of which must not exceed 56x45x25 cm and weighing 23 kg ( for MSC Grand Voyages there is an additional restriction: 100 kg / 8 pieces of baggage per cabin). Any piece of baggage that exceeds the allowed limit will not be accepted at check-in.

Baby strollers and wheelchairs are allowed, but this must be reported when booking the cruise. All luggage will be stored in the cabin.

When flying, check the requirements of specific airlines for the carriage of baggage.

Air transportation.

In case of loss of baggage due to the fault of the airline, MSC Cruises will offer assistance in tracing the baggage. Working directly with the baggage tracing services of each airport, we will do our best to locate lost baggage and, if possible, arrange for it to be delivered to the ship at one of the following ports. In order for us to coordinate the tracing process, please provide us with a copy of the Lost Baggage in Transit (P.I.R.) report issued to you by the baggage tracing officer at the airport.

At Genoa Airport, there is a comfortable MSC Lounge and MSC Terrace, which are available only for our guests. The lounge and terrace are located in the departures area, above the check-in counters, next to the airport restaurant/buffet. The MSC terrace is open during the spring/summer months when the weather conditions are favorable, only open on the days when our boat is in the port of Genoa.

Passenger health requirements.

Guests with reduced mobility and guests with reduced mobility should read the information in paragraph 7 of the Booking Conditions. Each guest must ensure that his physical condition allows him to travel by sea, as well as travel by air, and that his behavior or condition will not cause damage to the vehicle or cause inconvenience to other passengers.

Each passenger whose health condition may prevent him from traveling or requires special conditions must inform about this when booking a cruise and provide a special completed form, you will also need to provide a doctor's opinion before booking a trip. Without this opinion, boarding may be prohibited.

Any special needs regarding transport, accommodation and/or escort must be communicated at the time of travel booking. Appropriate conditions are provided depending on their availability, the liners do not have specialized premises / equipment / medical personnel.

Pregnant women are only allowed to board if they are less than 24 weeks pregnant at the end of the cruise, and upon boarding, they must provide an appropriate medical certificate (with a certified English translation) confirming their pregnancy and their satisfactory condition for traveling on cruise liner, taking into account the specific period and route of the cruise.

MSC Cruises shall not be liable for any consequences of denying a passenger boarding or continuing a cruise due to the passenger's state of incapacity to travel, whether or not it was apparent. A guest whose condition does not allow him to go on a trip or continue his trip does not receive any monetary compensation or compensation.

Medical service.

All of our ships have a well-equipped medical office staffed by a qualified doctor and medical staff. The opening hours of the medical office are indicated in the program of the day of the liner. An ambulance can be called at any time using the emergency medical number.

While a wide range of medications are available on board, they may not meet your personal needs. Therefore, we always advise guests to bring their own medicines with them.

Medical services on board are paid extra. The cost of services is indicated in the price list of the medical center, and payment is automatically deducted from your onboard card.

In the event of an insured event, you need to notify the insurance company by calling the phone number indicated in your health insurance policy, pay for medical care on board yourself and keep receipts. Upon returning from the cruise, you can apply to the insurance company for reimbursement of the costs incurred.

Vaccinations.

We advise passengers to contact their country's health authorities prior to sailing for information on recommended vaccinations. MSC Cruises assumes no responsibility for passengers who do not follow these infectious disease prevention guidelines.

Remote medical care.

Today we can offer you a pediatric telemedicine service. Remote medical care for our youngest passengers is supported by the Gianina Gaslini Pediatric Institute, Genoa. If necessary, MSC Cruises onboard doctors can consult with onshore pediatricians to obtain an opinion from another specialist or perform the necessary procedures, including remote diagnostics, x-rays and monitoring. This practice makes it possible to provide medical care of a higher class. This service is paid. In order to use the service, you must contact the Medical Center during business hours or, in case of an emergency, at any time of the day.

Parking.

Park & Cruise – this is the most convenient way to park at the port. The principle of parking differs from port to port, depending on the options available - valet parking or self-parking next to the cruise terminal. You can simply leave your car at the baggage drop-off area and board (in some cases, a shuttle bus runs from the car park to the terminal and back as an alternative). MSC Cruises has special parking arrangements at most major ports of embarkation. This service is paid.

Animals.

No pets are allowed on board with the exception of guide dogs. In any case, you must request permission for a guide dog from the cruise company at the time of booking.

Visitors.

For security reasons, visitors are not allowed on board.

Training boat alarm for guests.

Safety training and briefings are held at the beginning of each cruise to familiarize passengers with emergency equipment and evacuation procedures in the event of an emergency.

Safety training takes place on the day of boarding at the main cruise ports, and safety briefings are held for all passengers who start their cruise at the secondary ports. Trainings are carried out in one or several languages and are mandatory for the entire crew and all passengers; on cruises with Russian-speaking groups, training is conducted in Russian. The purpose of the practical exercises is to familiarize with the evacuation procedure. Passengers are asked to bring their life jackets from their cabins and proceed to their Muster/Assembly stations, as they would in the event of a real threat. There they receive all the necessary safety instructions. Briefings also provide full information on special equipment and procedures, including emergency evacuation procedures. Passengers are informed in advance about the time of all safety measures both in the daily programs of the day and through the ship's warning system.

In addition to passenger training, general crew emergency training is held twice a month, including fire simulation and lifeboat evacuation. This ensures that the crew is fully prepared for any surprises. All training and safety briefings on board MSC Cruises are fully compliant with the stringent requirements of the International Maritime Organization (IMO) Convention for the Safety of Life at Sea (SOLAS).

MSC Cruises constantly reaffirms its commitment to strict adherence to the principles of safety and tranquility on board its ships, conducting safety training to the highest standards in order to achieve the greatest possible clarity and consistency during passenger training.

Storage of valuables.

MSC Cruises is not responsible for the loss or theft of valuables or money left unattended on the ship, stored in the cabin or in personal luggage. Therefore, we recommend using safes in cabins or safes in the information office for storing valuables.

Languages on board

The company uses six official languages: English, Italian, German, French, Spanish and Brazilian Portuguese. The order in which languages are used for announcements over the speakerphone is determined solely by the number of guests - representatives of a particular language group as a percentage. The cabin information booklet and other printed materials used on board are provided in each of the six languages listed above.

Payments on board.

Prices on board MSC Cruises ships are quoted in Euros (except for navigation in the Caribbean departing from the US, South America, South Africa and MSC Grand Voyages ending in Europe, where prices are quoted in US dollars). There is a cashless payment system on board all ships. For all expenses incurred on board, you will use the Magnetic Cruise Card received at check-in for your cruise and validated by your credit card or cash deposit.

When you pay for any services or goods on board, you will be given checks to sign, and all the amounts you spent will be recorded on the Cruise Card. All bills for purchases at bars, restaurants, cafes, spas and hairdressers are subject to a 15% service charge. We recommend that you keep receipts to avoid possible disagreements with the administration about the funds you spent. If your Cruise Card balance (confirmed by cash deposit) approaches zero during a cruise, you will be asked to deposit additional funds into your account. At the end of the cruise, the amount you spent will be debited from your credit card (in case of confirmation of the Cruise Card by credit card), or the balance of the deposit will be returned (in case of cash guarantees).

Important. Credit cards will only be charged on the day the cruise ends. During a cruise, the cruise line will only block amounts that are proportionate to your spending. Please note that after the withdrawal, these amounts may remain blocked for some period (depending on the specific bank.

 Service fee

On a cruise on a liner, you will be served everywhere by excellently trained staff. In addition, you have the same number of employees and crew working for you day and night, whom you do not see, but thanks to whom you can enjoy every moment of your holiday. To make sure you don't have to worry, MSC Cruises automatically includes a daily accommodation service charge on your bill. Its size depends on the route you choose and the number of days of the actual provision of services. The Service Fee provides our guests with the highest quality service. The daily fee calculations below include all details and are not subject to change. However, if you decide to refuse to pay it due to unsatisfactory service, you can always contact the customer service manager on board the ship.

If you wish, you can pay the amount of the service fee before the cruise, you must notify your agent about this when booking the cruise.

Tips: MSC Cruises does not recommend giving cash tips to individual crew members.

Smoking

MSC Cruises respects the habits and desires of all its Guests. Therefore, it carefully considers the needs of both smokers and non-smokers. In accordance with global standards, the number of smoking areas on board is limited. Smoking is freely permitted only in those areas that are pre-determined on each ship, based on the availability of sufficient powerful air conditioning. Smoking, including e-cigarettes, is not allowed in catering areas (buffets and restaurants, bars in cafes where food is served), medical centers, kids clubs, hallways, elevator lobbies, safety exercise areas, drop-off and boarding areas passengers-ditch, toilets.

Due to the obvious risk of fire, smoking is prohibited in cabins and on all cabin balconies. If this rule is violated or traces of smoking are found in the cabin or on the balcony, the passenger will be charged a fine of 70 euros.

Smoking is allowed in a number of bars on each ship, as well as on one (marked) side of the open deck near the main pool, where ashtrays are available. It is forbidden to throw cigarette butts overboard, as they may be blown back on board by the wind, which could lead to a fire.

Cloth.

The atmosphere on board is quite democratic, so we recommend loose clothing for every day, which is also well suited for shore excursions. We advise you to bring a pullover or a shawl with you to protect yourself from temperature drops between air-conditioned rooms and open decks. In the evenings, a sweater or a light jacket may not be superfluous. There are gala evenings during the cruise, for which we recommend dressing appropriately, dark suits are recommended for men, evening or cocktail dresses are recommended for ladies. The "dress code" in this case applies only to the evening, including dinner time. The program of the day must include information about the recommended evening dress. For excursions that involve visiting churches, temples, mosques, strict clothing is recommended, excluding shorts, bermudas, short skirts, necklines, tops, etc.

 Program of the day

Every evening, a detailed program prepared by the Cruise Directorate for the next day is sent to the cabins to inform passengers about the activities and entertainment offered on board, inform the opening hours of all services, announce store promotions, remind them to change the clock, etc. On cruises with Russian-speaking groups, the programs of the day are provided in Russian (on some cruises, the Russian-language program of the day is available only from the second day of the cruise).

Members of the MSC Voyagers Club.

Membership is open to all MSC Cruises guests who have taken at least one cruise with MSC Cruises since 2006 or have a confirmed MSC Cruises booking. Membership in the MSC Voyagers Club is subject to confirmation, which requires at least one cruise in three years. When joining the MSC Voyagers Club, the passenger is assigned an identification number, which is a confirmation of membership in the club. You will receive this number by email. On the first cruise after joining the club, this identification number will be printed on the cruise card. You can get assistance or get more detailed information on board by contacting the MSC VOYAGERS CLUB INFO POINT or the Reception. At the end of your cruise, you can check your MSC VOYAGERS CLUB points and view the club membership terms and conditions in the VOYAGERS CLUB section.

Electrical voltage.

The voltage of the electrical network in the cabins on board all ships is 110/220 V. Passengers can request adapters from the information desk staff.

Heating appliances (iron, electric kettle, water heater, bottle warmer, etc.) are not allowed on board and are strictly prohibited.

Wireless Internet.

Active users can continue to use the Internet during the cruise by connecting from their laptop or PDA. Simply connect to the ship's network via the wireless connection available in all common areas. On all ships, wireless is also available in all cabins and suites. Choose the fare that suits you and the amount will be debited directly from your onboard account. You can also rent a laptop at the information desk (only on board MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia). For MSC Yacht Club guests, this service is free of charge, in order to use it, you must contact the Concierge Desk (availability of a sufficient number of laptops is not guaranteed).

The cruise company warns that satellite Internet is not very fast. A quality connection during the entire cruise cannot be guaranteed, as it depends on the current weather conditions and the location of the liner. Internet access in the middle of the ocean is a real triumph of technology, satellite communications. However, the speed may not be as fast as what you are used to at home. This is because the transmitted data needs to cover a distance of 22,000 miles to the satellite and return back.

In turn, the cruise company continues to invest in modern technologies in order to provide guests with the maximum speed of communication.

You will find all the details and price offers for Internet access in the program of the day.

Internet cafe.

Your cruise card also allows you to use the internet. In the Internet cafe you can stay connected as you are used to. Fares information is available on board. The cruise company warns that satellite Internet is different in connection speed from the usual high-speed Internet. A quality connection during the entire cruise cannot be guaranteed, as it depends on the current weather conditions and the location of the liner.

Shore excursions..

On cruises with guaranteed Russian-speaking groups you will be offered an extensive excursion program in Russian. We traditionally treat this component of the cruise with extreme reverence and responsibility, given the heightened curiosity of our tourists.

Shore excursions are not included in the cost of the cruise and, if desired, are paid additionally. It is impossible to guarantee the possibility of ordering excursions in Russian directly on board - only when booking a cruise.

When traveling solo

You can order individual excursions in Russian (at least 1 month before departure) or purchase excursions in a foreign language (English, French, Italian, Spanish or German) directly on board. The deadlines for booking excursions on board are indicated in the programs of the day. You will find descriptions of excursions in a foreign language in your cabin and at the tour desk, if necessary, ask your agent for a description of excursions in advance.

We draw the attention of our guests to the following:

Booked excursions cannot be canceled during the cruise. Only in case of illness, you can issue a refund of the cost of the excursion on board, having received a certificate from the ship's doctor. The certificate is valid for one person only.
The price of the excursion includes transport, entrance tickets according to the program, meals and drinks, if all of the above is provided for by the program.
If the minimum number of participants is not reached, the excursion may be canceled and its cost returned to the passenger.
If the minimum number of participants is not enough, it is possible to conduct an excursion together - representatives of different nationalities, speaking different languages, will travel in the same bus.
For some excursions, the number of participants is limited, they must be booked as early as possible.
MSC Cruises is not responsible for any changes to the itinerary if the excursion is conducted on days that fall on local holidays, as well as on days when attractions are closed to the public, and / or in the event of any other local events that do not allow, in whole or in part, follow the planned route.
Guests must ensure appropriate clothing for visiting religious sites (covered knees and shoulders, covered neckline).
When going on beach tours, bring towels and bathing suits with you.
Tours that involve visiting archaeological sites or long walks may be too difficult for guests with a physical disability or guests with reduced mobility. We recommend that you clarify the degree of difficulty of the excursion before booking.
Some archaeological sites, museums and attractions charge additional fees for the use of video and photo cameras. This cost is not included in the tour price. Detailed information can be found on board.
On some routes, the guides speak only English.
Prices and tour itineraries may be subject to change due to technical, operational and other objective reasons, such as unexpected changes in the exchange rate of national currencies, for which MSC Cruises is not responsible.
Children under 14 receive a 30% discount on the vast majority of excursions.

Meals on board.

All cruises include meals at the main à la carte restaurants for breakfast, lunch and dinner (drinks are an additional charge).